This non-emergency Online Support Center is a new way for the City of Memphis to serve us better. From potholes, abandoned vehicles, high weeds on vacant lots, and curbside trash to faulty traffic signals and derelict and abandoned homes, the new Online Support Center makes it easy to submit service requests and public sentiments online. The City of Memphis' Online Support Center also allows you to track your service requests. Each time you complete a service request online, you will be assigned a tracking number that you can use to at any time to see when a City of Memphis representative expects to investigate or take care of your request.

You can submit a service request by:

1. If you are registered* with the City of Memphis website, log in to make your service request. You will be able to track the status of your request online from the moment you submit it until your request is resolved. Please view Instructions on How to Use the Online Support Center (pdf).

2. You also can submit a request by calling the MCSC. You will not be able to track the status online. For status information, please contact the Mayor's Citywide Call Center at (311), Monday - Friday, between the hours of 8:30 am and 5 pm.

*As a registered user of City of Memphis Online Support you can:

  • Create Service Requests
  • Track Your Service Requests
  • View Your Service Request History
  • View Knowledge base